Founded: 2006. Active in Ghana since 2009
Industry: Water
CEO: Kurt Soderlund, CEO 

Company Overview

Safe Water Network (SWN) is a nonprofit operating sustainable water micro-utilities in Ghana and India.

Project Overview: Enabling last mile water access for low-income consumers

Digital payments play a central role in enabling customers access to key resources, such as water connections. Digital payments can be a game changer for service providers and customers by lowering costs for service providers, specifically relating to cash collection, vendor/operator payments, and increasing transparency. For consumers, digital payments reduce cost and time and enable them to accrue a rich payment history, which can be used to access additional Digital Financial Services.

FIBR’s engagement with Safe Water Network focuses on digitization and digital integration to increase mobile payment adoption, field staff efficiency and portfolio visibility. Ultimately, we aim  to increase efficiency, reduce opex and enable scale of their last mile household connection with a pre-paid meter offering. During this engagement, FIBR in partnership with Safe Water Network will focus on digitizing and improving customer payment processes.

About the Project:

  • FIBR Touch point: SWN’s operators and field network

  • Indirectly included customers: End-consumers

  • Timeline: April 2018 to September 2018

  • Status: Complete

  • Geography: Ghana