PAYGo NEXT: Powering Business with Predictive Insights and Automation

Powering PAYGo NEXT.png

Last week, our team was at the Global Off-Grid and Lighting Association (GOGLA) Annual General Meeting in Amsterdam. This is the member-facing off-grid solar industry event where we had the chance to present the PAYGo NEXT Innovation Gallery: Powering Business with Predictive Insights and Automation. Attendees had the chance to experience latest in applied machine learning to help solve the pressing problems that PAYGo businesses face today.

For the first time at GOGLA, PAYGo NEXT brought the practical power of AI to members hands with:

  1. Churn prediction models to help identify customers at risk and better target customers for repayment

  2. Robotic process automation (RPA) to streamline time-consuming backend processes and examples of chatbot for agents

  3. Geospatial maps to visualize potential markets for expansion using predictive analytics and public data sets

  4. An app for optimizing field operations for agents to reduce cash transfer risk

Learn more about BFA’s PAYGo AI applications by visiting and read BFA’s work in PAYGo innovation and implementation with leading providers. View the presentation below of the various AI-powered business tools and applications that BFA has developed with PAYGo partners.

Banking Technology: Uganda to Prosper with Clean Energy from BrightLife

Photo credit: FINCA International / Alison Wright

Photo credit: FINCA International / Alison Wright

In an article entitled, “Uganda Hoping to Prosper with Clean Energy Initiative,” BrightLife President and CEO, Stefan Grundmann, spoke with Banking Technology about how clean energy and financial inclusion are coming together through an innovative new model.

See the article on pages 26-28 of the June 2019 issue of Banking Technology.

The Potential of PAYGo for Achieving Water and Sanitation for All (SDG 6)


To "ensure availability and sustainable management of water and sanitation for all (SDG 6)," water service providers need to innovate and adapt successful service models from other sectors. Launched on World Water Day, March 22, FIBR's PAYGo Water Brief explores how digital tools (e.g., smart meters and mobile payments) developed as part of PAYGo solar in East Africa can be combined with new business models to scale in-home water connections in pursuit of clean water for all.

This paper considers PAYGo models and minigrids in the energy sector to identify opportunities to research and test their application to the water sector. The paper also describes the Safe Water Network, a US-based not-for-profit organization that is testing sustainable water service delivery models in both India and Ghana.

Read Our PAYGo Blogs

Prosper: A Product Innovation to Link PAYGo Customers to MFIs

A Conditional Rebate to Help Customers Light Up, Grow and Prosper

By Daniel Waldron

Source: Michelle Hassan, BFA

Source: Michelle Hassan, BFA

How can two institutions work together to create a pathway for PAYGo customers to become MFI clients? BrightLife, FINCA Uganda, and FIBR did just that by creating a product Prosper that allows clients to build a credit history that will enable them to access financial services. Learn how.

How Unbundling of the PAYGo Business Model is Driving Market Expansion


Just five years ago new entrants to the PAYGo market had to be vertically integrated: under one roof, they had to be a direct to consumer sales and distribution business, a consumer financing business, and proprietary hardware and software. But times have changed. The core enabling PAYGo technologies are unbundling into standalone offerings that were not previously feasible to sell separately. There are now dozens of PAYGo-ready solar products on the market, multiple PAYGo technology platforms that are interoperable with a range of hardware providers, and unbundled software applications for inventory, call centers, accounting, and even smartphone apps available on a service or subscription basis. These changes have made it easier than ever to launch a PAYGo business, sparking a second wave of PAYGo operators who are able to specialize and focus on more difficult markets, and create opportunities for intermediaries throughout the value chain. 

Join this BFA / GOGLA webinar and panel discussion on how unbundling is playing out, the opportunities and challenges it presents to second generation PAYGo operators, and what the future might hold. The webinar covers insights from BFA’s work in the PAYGo sector through the FIBR Project, experiences of a second generation PAYGo operator (PEG Africa) and a leading PAYGo platform provider (Angaza), and perspectives on the implications of unbundling on the sector’s growth and future technology and business model innovation. 

FIBR’s Next Generation of Linkages to Financial Services: Betting on PAYGo

The Promise of Tangible, Flexible and Sustainable Services

Co-authored with Sushmita Meka

FIBR Project director presenting FIBR’s portfolio of PAYGo partners

FIBR Project director presenting FIBR’s portfolio of PAYGo partners

Reflecting on two years of FIBR’s strategic investments and technical assistance. What we’ve learned so far:

Insight 1: Fintech companies need to create incentives to digitize by providing immediate, tangible benefits

Insight 2: Fintech companies need tools to analyze and derive insights from the data

Insight 3: Fintech companies need assistance and tools to develop customer-centric, mobile-based apps with accessible user interfaces to expand their services

Insight 4: Fintech companies need support to develop relationships with FSPs to convince them to leverage their digitized channels to deploy digital financial services.

Continue reading our reflections.

Why MFIs will (Finally) Crack the Solar Market

Photo credit: Dan Waldron

Photo credit: Dan Waldron

Blog post written by Daniel Waldron

We have long hoped that microfinance would hold the key to unlocking access to energy for low-income households. Until now, we have been largely disappointed. Now, in partnership with pay-as-you-go (PAYGo) solar providers, that hope may finally become reality. This blog post explores the opportunities available for MFIs in the PAYGo sector.